on 06-03-2022 22:04
Repeatedly getting green screen faults, and reboot cycles. Any way to get a replacement box without engineer visit?
Thanks
on 06-03-2022 22:25
@Coyote74 wrote:Repeatedly getting green screen faults, and reboot cycles.
What is this "green screen fault"? Can you explain the symptoms your box has?
If you report a fault and an engineer is booked, they can replace any equipment that is deemed faulty.
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on 11-03-2022 21:46
A fault within the hard drive causes the box to go into a kind of safe mode. The screen goes green, and it informs you it is attempting a repair. From what I've read, its pretty fatal for the box in the end.
I had an engineer visit Tuesday the 08/03/22, and he confirmed fault with box and replaced. The new box ( less than 3 days later) has now developed the same fault
on 11-03-2022 23:12
You're right to think the "DVR has detected an error" is terminal, and yes - report the fault, tech visit is booked, and the V6 will be replaced.
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on 12-03-2022 09:09
Hi @Coyote74 thanks for posting and welcome to our community.
I am sorry to hear that your hard drive on your set top box has gone. I am going to send you a private message to confirm some details.
Regards
Lee_R