Virgin Media Community

[Jac34]

Box is flashing red and white light.

Tried all the tips on here 

Still flashing stuck on start up screen.

Been on the phone for 40 minutes without anybody answering.

[Jac34]

Posted on here about my flashing box lights and waiting 40minutes for a operative to pick up 

GUESS WHAT 

waited for 60minutes for virgin to clear the line with out answering.

fantastic customer service don't you think!

[LittleMick73]

This is a public forum not a direct link to virgin staff, they will respond but they answer in rotation so multiple posts on the same subject only puts you down the queue, virgin themselves will take 4 or 5 days to reply, if you give more details what equipment etc there are some very good people on here who will try to help.

[japitts · Accepted solution]

I'd already merged your duplicate posts earlier - please stick to one post per problem, otherwise it can get confusing 😉

I'm afraid mick is correct to say this is primarily a user-community forum and isn't a direct alternative to calling faults through in the usual way. VM staff may respond, but they tend to prioritise posts where peer-based support can't resolve - in this case calling will likely be quickest.

I appreciate that you've already tried that, I can only sympathise and suggest calling back.