on 27-06-2021 17:54
More generic data missing
Discovery 250 gold Divers
Seems to be happening more times than I can report them.
Answered! Go to Answer
30-06-2021 18:19 - edited 30-06-2021 18:20
No, it's not just you.
In defence of the EPG, these are 13days out and it's not uncommon for generic data to be corrected around the 10day point for some pay channels.
Edited to add: Channel 5 also seem to have similar problems with some programmes at the moment, too.
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on 27-06-2021 18:40
Looks like all of the upcoming Tuesday showings have generic data, from what I can tell. Have you reported these to tivoguiderrors@virginmedia.co.uk?
I'll ask "behind the scenes" for you, but the guide errors inbox is the way to go with anything like this.
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28-06-2021 07:59 - edited 28-06-2021 08:25
I have reported them in the past but now there are just to many to report. This has been getting increasingly worse over the past seven days.
Thanks for asking behind the scenes
Update: I have just reported it as next week's data is also missing as was last week's.
on 29-06-2021 18:52
Hi Stubill,
Thanks for posting on our community forums. It is disappointing to hear that you are still having on going issues with information missing from your TV guide even with this being reported in the past.
I have remotely been checking for issues form our end for you and it has detected a broadcast issues which will require and engineer.
Due to this I am going to send you a private message to take some details so I can access your account and get an engineer booked for you.
Please click on the purple envelope to accept the chat.
Kind regards Jodi.
29-06-2021 22:46 - edited 29-06-2021 22:50
Since reporting to the issue to tivoguiderrors@virginmedia.co.uk the guide errors have been corrected
on 30-06-2021 09:22
Many thanks for the update Stubill,
We really appreciate it. Glad to hear that the issue has been rectified and your TV guide has now updated.
If you require any further assistance please come back to us through this channel.
Kind regards Jodi.
on 30-06-2021 18:13
It's still happening 🤬🤬
Gold Divers ch250
13/07 - 22:00
I have reported it but surely I shouldn't have to keep doing this.
Can someone else check their guide please and tell me its not just me?
30-06-2021 18:19 - edited 30-06-2021 18:20
No, it's not just you.
In defence of the EPG, these are 13days out and it's not uncommon for generic data to be corrected around the 10day point for some pay channels.
Edited to add: Channel 5 also seem to have similar problems with some programmes at the moment, too.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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on 01-07-2021 09:28
Hi Stubill,
Thanks for your update, I am sorry these TV guide errors continue to crop up, the team at tivo guide errors will be trying to rectify this.
If you can send them a further email just to update them on the current issue, they will do their best to fix it.
Sorry if this is causing some frustration for you!
Thanks,
Megan_L
on 02-07-2021 13:49
I sent the details over to tivo errors yesterday.
Still no change.
I've just sent it again