Flashing Red and White light.

[Bfm1401]

Hi my Tivo V6 box has a fault where it flashes red and white and won't get past start up. Came on all of a sudden. Can't contact Virgin Media service desk due to lockdown, how can I get Virgin Media to resolve the problem / replace the box.

Thanks, 

Robert. 

[jbrennand]

The UK call center is still picking up - try at 08.00.

You could try a reset on the V6

Turn the V6 off with the " rocker "switch at the back of the boxand unplug for 5 minutes. Plug it in again. Then, hold the + and standby buttons (on the front of the V6) together simultaneously and then turn the box on with rocker switch (need both hands !) , keep the buttons pressed, and wait till you see the welcome screen appear on the TV - then release the buttons.

See if that sorts it if not try the call in.

[Natalie_L]

Hi Bfm1401,

Welcome to the Community and thank you for posting 🙂 

I am very sorry to hear you are experiencing issues with your V6 box.

Have you had a chance to go through the suggestion by jbrennand? If so, has this helped to resolve the issue?

If not, please do let us know and we will be happy to look in to this further for you.

Thanks 

[charlierayner19]

Hello, did you manage to sort this issue?

We are experience the same thing.

Thanks!

[japitts]

@charlierayner19 

I suspect the previous poster called Virgin C/S and reported their fault 😉