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Pam30
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Faulty remote control

Help, my remote control appears to have a life of its own, it adds extra numbers each time I attempt to enter my PIN so I’m unable to watch my recorded programmes and yes, I’ve tried changing the batteries.....

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Corinneangela
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Re: Faulty remote control

Call them and request a replacement.

newapollo
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Re: Faulty remote control

Hi Pam,

Just send  a text with a description of replacement remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.

For now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Buzzer247
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Re: Faulty remote control

They're less that £5 on ebay, genuine items, not worth all the messing around just to save a fiver. https://www.ebay.co.uk/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313.TR2.TRC1.A0.H0.Xv6+remote.TR...

 

Pam30
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Re: Faulty remote control

Thank you...the phone lines were shut though..
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