Help, my remote control appears to have a life of its own, it adds extra numbers each time I attempt to enter my PIN so I’m unable to watch my recorded programmes and yes, I’ve tried changing the batteries.....
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Call them and request a replacement.
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Just send a text with a description of replacement remote to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.
For now you could download the TV Control app and use that until you receive a replacement remote
They're less that £5 on ebay, genuine items, not worth all the messing around just to save a fiver. https://www.ebay.co.uk/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313.TR2.TRC1.A0.H0.Xv6+remote.TR...