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Koeman
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Faulty buttons on remote

Hi,

I have an issue where a couple of my buttons are no longer working, i suspect through normal usage. They feel strange

 

i tried to call but ended up in hold.

 

am I able to order a new one off someone here?

 

thanks

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David_Bn
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Re: Faulty buttons on remote

Good Afternoon Koeman (great footballer in his day!)

 

Thanks for your post on our Community Forums and I'm sorry to see you've been having issues with the buttons on your remote control.

 

Have you been able to speak to our team regarding the remote control issue since your post on Monday?

 

In the meantime it may also be worth exploring the Virgin Media TV Control App to tide you over

 

Drop a response below and we'll seek to assist if required

 

Kindest regards,

 

David

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Koeman
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Re: Faulty buttons on remote

I've not had chance to call again yet, I will have to try at the weekend when I'm not working

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David_Bn
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Re: Faulty buttons on remote

Thanks for the response Koeman

 

I can actually help you with the ordering of the remote, if you have some free time today?

 

I'll be here until 8pm today, but wont return to my laptop until 10am on Monday

 

If have time for me today and you'd like my assistance, drop me a response below and I'll kick things off with a PM

 

Kindest regards,

 

David_Bn

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Koeman
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Re: Faulty buttons on remote

Ok thanks David, drop me a message

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David_Bn
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Re: Faulty buttons on remote

@Koeman

 

Check the purple envelope in the top right hand corner for me 🙂

 

Thanks

 

David_Bn

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