Menu
Reply
  • 2
  • 0
  • 0
Cdogld3
Joining in
83 Views
Message 1 of 3
Flag for a moderator

Faulty V6 box remote?

Hi, Has anyone had the same issue as me with a v6 box remote?

My front room remote does an odd thing as when a button is pressed (any button) the led flashes once and then again. This is annoying as it stop the v6 box working correctly while searching for stuff on virgin/netflix etc while doing a long press.

I have tried changing the batteries as the led looked dim but after that it was just the same.

I do have another v6 box with remote and had no issues with that.

I got my setup in September/August time so do you think i could get the remote replaced under warranty (if they have one)

Thanks
0 Kudos
Reply
  • 7.3K
  • 286
  • 411
Forum Team
Forum Team
48 Views
Message 2 of 3
Flag for a moderator

Re: Faulty V6 box remote?

Hi Cdogld3,

 

Welcome to the community.

 

There could be a possible fault with your remote so I'd recommend giving our faults team a call so they can send you a replacement if necessary.

 

You can reach the faults team on 150 from a Virgin Media landline or 0345 454 1111 from any other phone and they'll be happy to help.

 

Take care

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 2
  • 0
  • 0
Cdogld3
Joining in
34 Views
Message 3 of 3
Flag for a moderator

Re: Faulty V6 box remote?

Hi Rose,

I did end up calling customer support and they sent me a new remote out.

Problem fixed.

Thanks
0 Kudos
Reply