Yes! The fact that it also says 'You are about to upgrade to a new package' even though in the previous pages it said 'Your package and monthly cost will stay the same' put me off aswell and I do not feel like phoning them up because I usually end up waiting 10 minutes or so before a customer advisor becomes available.
Again I am sorry for the problems you are having with the ordering service.
I can confirm that our free V6 upgrade offer is are free and with no additional charges and will not place you into a new contract.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.