Extra tv box

[Wilko93_19]

Hi all,

I was promised an extra V6 box as part of my package in January 2021. I'm still yet to have this delivered/fitted. This was initially due to the pandemic. Just wondering if anyone else has had this issue and managed to finally get the extra box sorted? I have tried numerous times. Seems crazy that Virgin continue to charge me for something they're failing to provide.

Thanks

[japitts · Accepted solution]

You should have been contacted by now to arrange the extra installation, so call into VM and get it arranged. Staff on here should be able to do the same if you're ok waiting a few days for their response.

You should also have been getting a bill credit in lieu of the extra box. I vaguely recall it was ~£10/month.

[Corey_C]

Thanks for your post and welcome to the Community Forums, Wilko93_19,

Sorry to hear that you have not received the 2nd box. Have you been able to get this sorted since your post? If not let us know.

Cheers,

Corey C

[Wilko93_19]

Hi Corey,

No this has yet to be sorted,

Thanks,

Andrew

[Zach_R]

Hi @Wilko93_19,

Do you have any documentation or confirmation of the second box being included as part of the package?

Thanks,
 

[Wilko93_19]

Hi Zach, 

Yes it states this on my contract. "Additional TV box"

Thanks,

Andrew

 

[Serena_C]

Hi @Wilko93_19

Thanks for the screenshot with the details. I'm really sorry to hear that you have not received your additional TV box yet. I am going to send you a private message now to obtain the details required to look into this further.

Please look out for the purple envelope in the top right corner and get back to me when you can 🙂

Best wishes,

Serena