Error code v1254

[Marshy84]

Good evening Iv done box rest Iv google the code and nothing On multiple channels I get channel not available error v1254 Iv done a service check and all is well 

anyone else having this problem 

[japitts]

Do you have a V6 or a 360? Check at this page if you're not sure.

You've mentioned checking status - was that online? Or by using 0800 5610061. The phone line often lists issues down to street/postcode level.

[Marshy84]

V6 

yes did on line check and showing all fine in my area

[japitts]

It's worth trying the automated line too, if you've not already.

Are there any particular channels affected by this error?

A single box restart is always worth trying - Home > Help & Settings > Clear or restart

[Marshy84]

On demand is ok it’s live tv channels that are effected 

call and customer service couldn’t see any problems said theirs nothing wrong 

I’d help I had to explain the error code 4 times as the lady didn’t no what I was telling her

[japitts]

Have you tried restarting your V6?

Are there any particular channels affected by this error? You've referred to "multiple channels" but can you be more specific?

[Marshy84]

Yes reset the box 

BBC1 itv1 few sky channels 

[japitts]

Is that BBC1-SD (101) or BBC1-HD (108)?

Same question for ITV - 103 or 113? And which Sky channels?

I'm trying to establish if there's any commonality here (that you may not realise but I/we might) - so specific individual channel names/numbers would be useful.

[Marshy84]

101 103 we do really use HD channels

[japitts · Accepted solution]

103 is ITV HD.

Can you view Channel 4 in either SD or HD? 104 is SD & 141 is HD (except in London). Same question for ITV+1 in (Ch 114)

I'm presuming the channels in question are not greyed out in your EPG (TV Guide) and are selectable, but for this error? Another couple of things to try are...

1: Do you have any recordings on your box, from the same channels you're having issues with? If so - do they play ok?

2: Can you try following Home > Help & Settings > Help > TV Care > I'm missing some channels, and select the option for a channel refresh.