on 26-07-2021 20:01
Good evening Iv done box rest Iv google the code and nothing On multiple channels I get channel not available error v1254 Iv done a service check and all is well
anyone else having this problem
Answered! Go to Answer
on 26-07-2021 22:23
103 is ITV HD.
Can you view Channel 4 in either SD or HD? 104 is SD & 141 is HD (except in London). Same question for ITV+1 in (Ch 114)
I'm presuming the channels in question are not greyed out in your EPG (TV Guide) and are selectable, but for this error? Another couple of things to try are...
1: Do you have any recordings on your box, from the same channels you're having issues with? If so - do they play ok?
2: Can you try following Home > Help & Settings > Help > TV Care > I'm missing some channels, and select the option for a channel refresh.
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on 26-07-2021 20:20
Do you have a V6 or a 360? Check at this page if you're not sure.
You've mentioned checking status - was that online? Or by using 0800 5610061. The phone line often lists issues down to street/postcode level.
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on 26-07-2021 20:28
V6
yes did on line check and showing all fine in my area
26-07-2021 20:43 - edited 26-07-2021 20:45
It's worth trying the automated line too, if you've not already.
Are there any particular channels affected by this error?
A single box restart is always worth trying - Home > Help & Settings > Clear or restart
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on 26-07-2021 20:46
On demand is ok it’s live tv channels that are effected
call and customer service couldn’t see any problems said theirs nothing wrong
I’d help I had to explain the error code 4 times as the lady didn’t no what I was telling her
on 26-07-2021 20:58
Have you tried restarting your V6?
Are there any particular channels affected by this error? You've referred to "multiple channels" but can you be more specific?
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on 26-07-2021 21:08
Yes reset the box
BBC1 itv1 few sky channels
on 26-07-2021 21:38
Is that BBC1-SD (101) or BBC1-HD (108)?
Same question for ITV - 103 or 113? And which Sky channels?
I'm trying to establish if there's any commonality here (that you may not realise but I/we might) - so specific individual channel names/numbers would be useful.
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on 26-07-2021 21:51
101 103 we do really use HD channels
on 26-07-2021 22:23
103 is ITV HD.
Can you view Channel 4 in either SD or HD? 104 is SD & 141 is HD (except in London). Same question for ITV+1 in (Ch 114)
I'm presuming the channels in question are not greyed out in your EPG (TV Guide) and are selectable, but for this error? Another couple of things to try are...
1: Do you have any recordings on your box, from the same channels you're having issues with? If so - do they play ok?
2: Can you try following Home > Help & Settings > Help > TV Care > I'm missing some channels, and select the option for a channel refresh.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks