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LornaBuist · ‎21-10-2022

Keep getting error code W02 night after night. All cables checked and v6 box and router rebooted

nodrogd · ‎21-10-2022

W02 is a signal fault which is usually the result of a deteriorating connection between your property & the street cabinet. Call VM & log a fault. They may be able to test the box remotely to detect your issues. More than likely it will require a tech visit to resolve this.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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nodrogd · ‎21-10-2022

W02 is a signal fault which is usually the result of a deteriorating connection between your property & the street cabinet. Call VM & log a fault. They may be able to test the box remotely to detect your issues. More than likely it will require a tech visit to resolve this.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Matthew_ML · ‎24-10-2022

Hey LornaBuist, thank you for reaching out and a warm welcome to the community, I am sorry you getting an error code appearing.

I have taken a look from my side and I can see you have been speaking to our team about this, did they manage to get this resolved for you? Thanks

Matt - Forum Team

New around here?

LornaBuist · ‎24-10-2022

I have an engineer visit booked thanks all

Natalie_L · ‎26-10-2022

Hi LornaBuist,

Thank you for the update.

Please do let us know how the visit goes and if we can assist in the future.

Thanks,

Nat

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Error code W02 keeps appearing