I got the box today, I get error code 7400. I rang through to customer services, I waited 45 minutes. The guy then told me he needed to pop me on hold for 5 minutes to speak to the activation team. He dropped me back in the queue and I've been waiting another 50 minutes and not spoke to anyone.
Righto, I'm presuming it was self-install by QuickStart rather than manned install?
The only thing to check... I presume it was a V6 and not a TiVo (check here ) in which case just be aware the V6 does need two separate connections.
TV signals come down your white coax, the internet connection is via your VM homehub - ideally this is done over Ethernet cable, but WiFi can work as well. If the box doesn't have an internet connection, numerous functions will fail.. and activation is likely one of them.
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When checking through the settings its goes through al of the tests, connects to network (via wifi) etc. Just have very limited amount of channels and that error box floating on the scree. When I run the test via the web test page it says 'it looks like your service has been disconnected'