Menu
Reply
Sycamore60
  • 1
  • 0
  • 0
Settling in
225 Views
Message 1 of 3
Flag for a moderator

Error code 7400

I have error code 7400.

I also have a port configuration test fail.

I have reset the router and reset the TV box and followed the online instructions.

 

0 Kudos
Reply
Ernie_C
  • 18.39K
  • 2.01K
  • 4.5K
Very Insightful Person
Very Insightful Person
216 Views
Message 2 of 3
Flag for a moderator

Re: Error code 7400

Have you followed the advice from the 7400 message?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
newapollo
  • 5.67K
  • 911
  • 1.33K
Hero
198 Views
Message 3 of 3
Flag for a moderator
Helpful Answer

Re: Error code 7400

Hi Sycamore60,

The error message you are seeing is usally because it's a new account and needs activating, or an old box that hasn't been used for a while and needs reactivating.

I hope this helps.  You should try  0800 953 9500  to activate the box. You will need your account number, area number and the box serial number.

If that doesn't work then you need to speak to  New accounts and Set Up for them to complete the setup and activation.

That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply