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Error code 7400 - help

Hi there - have been with VM over 8 years. Recently found out I was being charged for two boxes even though only used 1 (the other one was never connected as we didn't want a wire through house). I spoke to Virgin customer support last month and they were great. Sorted it all out and started me on a reduced monthly fee for just the one V6 box. The new contract started  today  V6 but my box has today started giving me the 7400 error. So I am assuming the box was disconnected by mistake. Can anyone help? I can't get through to anyone on the phone and I think this is probably quite an easy fix. Thanks for any help.

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Re: Error code 7400 - help

Hi can you PM me your account number, site ID and serial number of V6 Please and will sort this out for you

Regards

Rich

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