on 07-09-2021 19:47
Hi
i keep getting this error code
i can watch recorded programmes and it records but I can’t watch catch up or on demand
It says the box is connected to the hub
ive turned the v6 box off but not the hub (trying to avoid this as so many things need connecting back to it)
on 07-09-2021 19:57
Hi lynnspiller7,
I've moved your post to the V6 board
https://www.virginmedia.com/help/virgin-tv-error-codes/c233 shows there is a problem with your wireless settings and there may bean issue or planned work in your area.
If you click on that link it will take you to a page to check the local status.
If nothing is showing there you can also call the Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
Using the remote control on your V6 box go to Home >Help & Settings > Settings > Network, and in the top-right corner, your box will report the WiFi signal strength - what is shown?
If you connect using the Ethernet cable instead then the same question applies.
If using an ethernet cable try a different one, and a different port in the hub.
Once you have a working connection, you can use "Connect to Virgin Media service now" on the same screen.
on 07-09-2021 22:36
Hi
thanks for replying.
i have checked the service status and it doesn’t show any service work etc
it’s showing 95%
thanks Lyn.
on 07-09-2021 22:38
95% is a good wireless signal strength.
On the left-hand-side, is the box reporting successful connections or any failures?
Are you able to manually "connect to Virgin Media" at the bottom?
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on 07-09-2021 22:43
On the network status page it says ‘link status’ connected to 2.4
signal strength; 95%
service status; connected
on 07-09-2021 22:48
Are you able to manually "connect to Virgin Media" at the bottom?
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on 07-09-2021 23:08
In the left hand box, it says last status: failed, problem with connection
when I try the ‘connect to the virgin media service now, it says ‘failed whilst negotiating’
when I click more info it says ‘there is a problem with the connection c217’
on 07-09-2021 23:39
There's your issue - the box has no internet connection. You say you've already restarted the V6 - how?
95% does seem a little too good to be true for a wireless connection if I'm honest - how closeby is your V6 to your hub, and is it separated by a wall or anything? If it's close enough to be connected using an Ethernet cable, I'm minded to ask why isn't it?
Do any other devices using the same router have any connectivity issues? If you have rebooted the V6 already and that's not resolved, then rebooting the hub would be the next step - all other devices should automatically reconnect. I'm 50/50 whether this will have any effect, but it can't hurt.
When did this problem start?
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on 08-09-2021 00:00
I just switched the box off and on by the switch on the back of the v6 box
all other devices in the house (iPhone, iMac, iPads, Xbox etc) all still connecting fine to both 2,4 and 5
it started a few days ago
the hub is a few rooms away but until now hasn’t had any problems with connection
I’ll try turning the hub off tomorrow, see if it solves the problem
thanks
on 08-09-2021 08:19
Try a reboot via Home > Help & Settings > Clear or restart, first.
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