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Dosser62
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Error Message on Contact Us page

Been trying to access 'Live Chat' for days now.

However, every time I click on 'Live Chat' I get the following error message across the top of the screen:

LivePerson integration error! lpTag object not loaded!

Anyone come across this one before and any solutions out there?

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Forum Team
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Re: Error Message on Contact Us page

Hello Dosser62

Thanks for your post 

Sorry to hear about the problems you have been having accessing our live chat service. 

Can I please ask what it is you needed to contact us about 

Regards

Gareth_L Forums Team 

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Dosser62
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Re: Error Message on Contact Us page

Got it sorted by a nice man called Gareth this morning.....It couldn't be....could it?

Still interest to know what the error message is all about though. 

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Forum Team
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Re: Error Message on Contact Us page

That's great news Dosser62

 

The error message 

" LivePerson integration error! lpTag object not loaded! "

How are accessing the LIve chat service?

What device and what operating system was this on 

Have you ever been able to chat online

If so when did this stop 

Gareth_L Forums 

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Dosser62
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Message 5 of 9
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Re: Error Message on Contact Us page

Using HP Pavilion G7 laptop running Windows 10Pro.

Have used live chat on numerous occasions previously, however, when I click on the live chat (recommended) icon, nothing happens apart from the error message quoted earlier. 

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Forum Team
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Re: Error Message on Contact Us page

Thanks for replying 

Have you tried different browsers as well 

Gareth_L 

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Dosser62
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Message 7 of 9
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Re: Error Message on Contact Us page

Yip

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mikecrabb
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Re: Error Message on Contact Us page

also getting this whats the answer?

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michaeldavis
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Re: Error Message on Contact Us page

It is usually one of three things

1)Live chat is broken

2)You are using cached information

3)The browser you are using is not supported or you need to update it

Live chat is rarely broken for very long
You need to clear all you cache and cookies
Update your browser



You can't learn anything from a mistake until you admit that you've made it.
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