Error Code 602

[Mecheng]

I have a TV V6 Box, and when I attempt to watch "Catch Up" TV programmes on any channel, I get to the last ten-fifteen minutes, then an error code message pops up stating the error code 602. I have undertaken the restarting of the programme, V6 Box and even left the router powered off and unplugged from the terminal box into the house overnight-all to no avail. 

I have contacted "Technical" that in itself is a woeful joke and SO VERY ANNOYING and yet again they have not managed to resolve the problem. The time duration for this problem is now over one month. I did get some information from "Technical"‌‌ ‌‌  😆 😆 😆, and "they" informed me the issue had been an ongoing fault since September last year.
Can someone who can speak English fluently and can also resolve the Fault contact me. Virgin Technical is an embarrassment  - if it were in a manufacturing company, it would have been closed years ago as its flaws are too numerous to correct.

[japitts]

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@Mecheng wrote:

I have a TV V6 Box, and when I attempt to watch "Catch Up" TV programmes on any channel, I get to the last ten-fifteen minutes, then an error code message pops up stating the error code 602.

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Of all the posts about Error 602 that have been on here, that's a new symptom on me.

That you can get most of the way through the programme, and it only drops at the end, would suggest a connectivity issue to me. How is your V6 connected to your homehub?.. I'm hoping you're going to say wireless.

[Mecheng]

Hi, the V6 Box is hard wired using ethernet cables. I have since writing the Post had another communication from Virgin claiming the fault has been rectified; after closing all the system down leaving for thirty minutes I can definitely state the fault is still there.

[japitts]

VoD dropouts partway through a programme would normally be network or connectivity issues, but your ability to play initially seems to rule that out.

Are you watching on a 4K/UHD TV? If you are, can you drop your video output to 1080 and retry - just to eliminate HDCP issues. Also a single reboot via Help & Settings > Clear or restart.

Otherwise, the next obvious question - is this always happening the same amount of time "into" or "remaing of" a programme?

[Mecheng]

I am watching TV on a 1080 P Full HD Sony Bravia; Not UHD or 4k.

Regarding the "drop out point" it is always the same point or time into program.

I have recently been visited by a Technician and he replaced the box. I had this issue prior to the replacement also 

Cheers

[japitts]

Does the length of the programme make any difference?

How about if you've paused the playback partway through, or continued through without stopping?

[Mecheng]

It's always the end or approaching it (10-15 minutes). The only function I perform is fast forward of the advert sections, this I do all the time.

[japitts]

Can you try without fast forwarding the ads? I doubt it'll make any difference, but it'll prove the point.

There's clearly something odd/obscure happening here, the more things that can be eliminated, the better.

[Mecheng]

There is no change, fault is still there.

[japitts]

Ok, 2 more thoughts...

Does it make any difference if the programme is under 15minutes long - easier said than done to find one and may take some searching, I admit.

I presume you've been using the standard VM-OnDemand platform, how about if the programme is being streamed from an app such as iPlayer?