02-10-2021 19:10 - edited 02-10-2021 19:18
Keep getting error 603, re set the box works for a couple of days
Tv -philips oled
All cables 8k very high quality
Network wired and working no problems
Any ideas ?
Thanks
on 02-10-2021 19:23
on 02-10-2021 19:25
I had thought if this but I want to remain married.... Lol.
on 02-10-2021 19:28
on 02-10-2021 19:36
Have you tried a different HDMI port/cable?
Also the online advice?https://www.virginmedia.com/help/virgin-tv-error-codes/603
on 02-10-2021 20:13
Hi,
Yes I've tried different ports and hdmi cables form the really expensive ones I have to cheap ones.
No difference
on 02-10-2021 20:25
on 02-10-2021 23:21
Before you unnecessarily go nuclear as advised by @Steve1701 .....
First let's establish the reason why your V6 is giving this error. You've mentioned that a reset of the V6 stops the error for a period before it recurs - can you confirm?
When you get the error, does dropping your video resolution to 1080 alter the problem?
I'm sure the advice from the other poster is well-intentioned, but it really is a last resort and there seems to be a few basic checks that are missing thus far.
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on 03-10-2021 08:19
Hi
I can confirm that a reset fixes the problem for a short period, I have tried the screen resolution to 1080 which made no difference
on 03-10-2021 10:40
In that case, I'd be minded towards this being a compatibility gremlin somewhere - if it was HDCP I'd expect the 1080 change to rectify. I'm also far from convinced that a reset of the V6 is anywhere near guaranteed to be a fix - it's as much a roll of the dice as any other fix, albeit with far more severe consequences.
What's the model number of your TV? And how is the HDMI chain - is it direct from V6 > TV, or is there anything else in-between - HDMI splitters or suchlike?
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