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Taffgeek
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Digital interference on Live TV and Recordings

Hi, I’m experiencing digital interference on channels on live tv and on recordings. Some recordings when playing actually do not show the recorded show but show a pixelated picture of the last live tv channel that was on the TV. Very strange. Anyone else had this? Very annoying. Thanks
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Re: Digital interference on Live TV and Recordings

Hi Taffgeek, thanks for getting in touch.

 

Sorry you've encountered this problem with recordings.

 

Have you noticed if this is impacting recordings from any channel - or one in particular?
 

There may be an explanation for this in the 'Recording Hiccups' section from Settings > My Shows & Recordings. Have you been able to check there?

 

Tom_F 

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Re: Digital interference on Live TV and Recordings

Hi Tom_F,

seems to be across BBC channels and Channel 4.

i had a look at the recording hiccups section and there was nothing there flagging up any reasons for this problem. 

Still no idea. 

Taffgeek

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Re: Digital interference on Live TV and Recordings

Good Afternoon Taffgeek,

 

Very sorry to see that this has been affecting your viewing needs.

 

Can you confirm that you've done some basic diagnostics at home like checking the cabling? Have you possibly used a different HDMI cable or used a different port on the TV set?

 

Would you also be able to tell me if you're experiencing this issue when changing to another source? Do you have this problem with DVD's or on Freeview?

 

David_Bn

 

 

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Re: Digital interference on Live TV and Recordings

Hi David_Bn,

many thanks for your interest. We’ve actually had an engineer round today who fixed the problem. We had a weak signal. 

Again, many thanks for your interest though. 

Taffgeek. 

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Re: Digital interference on Live TV and Recordings

Happy to hear that this has been resolved Taffgeek and that you back up and running.

 

Let us know if you experience any other issues.

 

Regards,

 

Lisa_CC

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Massey25
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Message 7 of 12
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Re: Digital interference on Live TV and Recordings

I’m having the exact same issues with recordings. It doesn’t seem to be isolated to one particular channel and only started a few days ago but now all recordings seem corrupt.

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Re: Digital interference on Live TV and Recordings

Hi Massey25, 

 

Thank you for your post. I'm sorry to hear this. 

 

Are you using a V6 or TiVo® box?

 

^Martin

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Massey25
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Re: Digital interference on Live TV and Recordings

Hi,

Its a v6 box.

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Re: Digital interference on Live TV and Recordings

Do you have any issues on the On Demand or catch up service?

 

^Martin

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