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DVR has detected a serious problem

jaipal2004
Joining in

on ‎21-04-2021 08:21

Hi - getting what I believe is the green screen of death, box restarting, intermittent downward arrow/HD icon and nothing beyond that.

Have I lost all my viewing? I presume I'll need a new box? 😞

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4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

on ‎21-04-2021 08:56

The green "DVR has detected an error" message means your hard drive has failed and yes - you will need a replacement box. The other bits you describe are all a consequence of a failed HDD.

The quickest way to arrange this will be to call VM Faults and report it. 150 (from a VM phone) or 0345 4541111 (from any other phone) and choose the fault options. Otherwise VM staff do respond on here, but it's not a realtime facility and they may take a day or so.

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Robert_P
Forum Team
Forum Team

on ‎23-04-2021 11:50

Hello jaipal2004

 

Sorry to hear of the issues with your set top box, we appreciate you taking the time to raise this via the forums.

 

From looking at the account I can see you have called and spoken to the team since your post, it's not very clear as to the outcome but I can see a technician visit was agreed but can't see this being arranged.

 

Can you confirm the outcome of the call and if a date and time has been arranged? If not, I'm happy to look into this further for you.

 

Rob

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KeithJacobs
Just joined

on ‎24-04-2021 07:46

If you have a DVR Expander connected to the box, unplug its power cord. Wait 15 seconds. Plug the DVR Expander back in (if applicable), plug in the box, and then reconnect the network adapter, Ethernet cable or phone cord.  For instructions, go to the General Performance Issues section of DVR Expander Troubleshooting.

tellpopeyes

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dannylau
Very Insightful Person
Very Insightful Person
In response to KeithJacobs

‎24-04-2021 08:31 - edited ‎24-04-2021 08:32

  • @KeithJacobs wrote:

    If you have a DVR Expander connected to the box, unplug its power cord. Wait 15 seconds. Plug the DVR Expander back in (if applicable), plug in the box, and then reconnect the network adapter, Ethernet cable or phone cord.  For instructions, go to the General Performance Issues section of DVR Expander Troubleshooting.

    tellpopeyesi think you are confused

I think you are confused, there's no such thing as as a dvr expander for Virgin media UK equipment 

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