DVR Error

[Sambrinkley1924]

Hi there

Ive got a Green DVR error message screen. I waited 3 hours to restart - it did - but know all my recordings don’t work or stuttered and skip. 

move read forums on here and it’s says I need a new Tivo Box. Can someone help

[japitts]

Do you have a TiVo or a V6? You've referred to both - if you're not sure, check here . It only matters if the forum team respond to this post and have to arrange the tech visit... because the green "DVR has detected an error" message means your box's hard drive has failed and will need replacing. Even if it's recovered for now, it will very likely just be a matter of time before it goes wrong again

You can either call in to report this, or wait here for the staff team to pick up - which may take a day or so.

[Sambrinkley1924]

Thank for this - I’ve checked and it’s a V6 box

have called virgin but they want me to wait another 48 hours. So hoping someone will pick up on here.

[Jodi_S]

Hi Sambrinkley1924,

A warm welcome and thanks for posting on our community forums. Sorry to hear that you've got the DVR message on your V6 box.

As our valued member @japitts has advised, this is a hard drive failure, which we will need to get an engineer booked for you.

So, I can get this arranged, I will pop you over a private message to take some details from you.

Please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Jodi_S]

Hi Sambrinkley1924,

Thanks for coming back to via private message to confirm your information.

I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.

Just to confirm, there will be no charge for this visit unless:

The technician diagnoses the fault as not being caused by our network/equipment 
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed.

Let us know how the appointment goes.

Take care.

Kind regards Jodi.