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Crackling noise from V6 Box

Bigun635
Joining in

Hi guys 

I have a constant crackling noise coming from my v6 box, I’ve tried all the suggestions on this forum! Does anyone have any other ideas ?

 

5 REPLIES 5

roy247
Community elder

I think you need to call Virgin on 150 from a Virgin phone to report a fault, or wait for a forum team member to pick this up which maybe a couple of days.

japitts
Very Insightful Person
Very Insightful Person

Do you mean the sound output is crackling? Or the box is physically crackling?

The latter sounds potentially like a fire risk to me.

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Kath_F
Forum Team
Forum Team

Hi Bigun635, 

Thanks for your post and apologies to hear you're having an issue with a crackling sound. 

As mentioned by japitts, we do need to determine if you mean the sound on your TV coming from the V6 or whether the sound is actually from the box itself. If the latter, we will need to book an engineer to come out and check things. 

Can you pop back and let us know asap so we can help you further. 

Many thanks, 

Kath_F
Forum Team

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All sorted I’ve got an enginer visit booked, thanks for your help guys 👍

Hi @Bigun635

 

Thank you for the update 🙂

 

I am happy to hear its now sorted for you. 

 

 

Vikki - Forum Team


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