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Copy TiVo Settings not working

Jsandrag
On our wavelength

on ‎05-05-2021 17:31

I have followed the instructions below and it tells me it will happen within 30 minutes... i've done it twice with no luck - once 4 days ago, once yesterday.

I have re-started the machine a few times but it makes no difference.

How do i get this resolved? I had hundreds of wishlists and would not be able to recreate them from memory. I was told that it would copy across without any issues.

  What can be copied?

The settings you can copy are:

  • Series Links
  • Thumb ratings
  • Auto record Wishlists
  • To copy your settings:
    1. Go to manage-virgintvgo.virginmedia.com/tivo/boxswap
    2. Sign in with your primary My Virgin Media username and password
    3. Click Copy TiVo Settings from the menu on the left
    4. Choose the Virgin TV V6 or TiVo box you’d like to copy from. If your box has been replaced it can take up to 48 hours to show, so you may need to check back if it doesn't appear
    5. Choose the box you’d like to copy the settings to
    6. And lastly, the settings you’d like to copy!
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13 REPLIES 13

japitts
Very Insightful Person
Very Insightful Person
In response to Jsandrag

on ‎05-05-2021 18:01

There's no harm trying, but I don't think it'll work. When your V6 was activated, your TiVo was deactivated.

I'm fairly sure that will prevent it from booting up.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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ozsat
Superstar
In response to Jsandrag

on ‎05-05-2021 18:06

As said - worth a go.

@Jsandrag wrote:

can i plug my old box back in then to get a list of them all?

 

==================================
1.2Gb/100Mb in Oxford (area 31) using SH5
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Jsandrag
On our wavelength
In response to japitts

on ‎05-05-2021 18:22

Several Virgin representatives lied to me.

the brochure in the box for the new machine lied to me,

their website lied to me...

all on a fault that they have apparently known about for months... this has caused me distress and will amount to hours of time to put it all in manually once we've brainstormed as much as we can (on top of the googling and these posts looking for a solution)... Virgin are responsible for this distress and massive waste of my time. This is not acceptable. I have raised a complaint and will be seeking either a proper resolution or recompense for my time and compensation for both their lies and apparent in-activity.. 

We shall have to see how they respond to the complaint.

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Jsandrag
On our wavelength
In response to David_Bn

on ‎05-05-2021 20:32

i followed those exactly as that link says
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