Continual Netflix and catch up issues

[footes04]

We have continually had issues with accessing Netflix which has been going on for over 12 months. When  we had the issues a while ago Virgin said they would look into it. They got back to us to say the fault has been dealt with and service was restored. Within days it crashed and we are still unable to access netflix. Whilst experiencing this issue we have had issues with accessing  on demand /catch up resulting in everytime we use this service we have to reboot the box as we get 408 /600 codes. Please could you advise.

Footes

[footes04]

Hi John_GS

                   I have now set the Power Saving settings  to Always On. I trust this correct.

Regards

Mark

[Natalie_L]

Hi footes04, 

Thank you for getting back to us. 

Unfortunately, the box is still showing unreachable so we will need to look in to this further, 

To do this, we would just need to pop you over a private message to confirm some details, this will be available via the purple envelope on the top right of this page. 

Speak soon, 

[Paul_DN]

Hi footes04,

Thank you for reaching back out Via our private chat confirming everything looks to be resolved since your Wife spoke to our support team, if you do have any further issues or need help with anything else, please do not hesitate to reach back out.

Regards

Paul.