After network password change, Tivo can no longer connect to the virgin servers.
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Have you tried rebooting the Tivo (V6)?
Is your internet working after changing the password?
You can set the router back to default by performing a pinhole reset.
Keep the hub switched on and disconnect any ethernet connections, then push the reset button firmly with a paperclip or something similair. Keep it pressed in for around a minute.
After about 10 minutes the router should revert to factory settings. You can now reconnect the ethernet cables.
If you previously changed your router password it won't work and you will have to use the one printed on the sticker on the router. You can always change it again by going into the settings
You can also click check status at the top of this page after performing the reset and run a fault test.
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You need to reset the network password on the V6 - go through a new connection if the network settings menu.
@Eseche wrote:After network password change, Tivo can no longer connect to the virgin servers.
Engineer attended, all sorted now.
Thank you for coming back to us and for the update, I am glad to hear the technician has now resolved your issue, if you have any further problems please do not hesitate to let us know.