05-07-2021 12:51 - edited 05-07-2021 12:53
on 05-07-2021 12:56
Do you have PIN protection for additional purchases, enabled?
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on 05-07-2021 13:29
Hi, yes I do
on 05-07-2021 14:59
So presumably you entered this PIN to purchase this app/game?
That would be classed as accepting the charge, I'd have thought.
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on 05-07-2021 15:01
No I did not enter the PIN nor was I asked to
on 05-07-2021 15:05
Can you specify exactly what path you took through your V6 menus to find this app?
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on 05-07-2021 15:14
Top button on remote control
Down to apps and games
All apps
24 apps are shown. See picture below. The get fit today app shows no indication that it is a paid app
on 05-07-2021 15:52
Tried it myself - I got as far as this prompt before deciding not to go any further...
The charge seems pretty clear to me, but is this what you clicked on?
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on 05-07-2021 16:18
No, that is not what I clicked on as you can clearly see from the picture I attached to my last message.
on 05-07-2021 16:26
Clicking on the icon you highlighted in your picture, took me to the screen I showed in my last post.
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