on 12-10-2021 19:04
For about 3 weeks now, Channels 4 & 5, non-HD and HD, have suffered from muted picture tones, loud music soundtrack and worst of all, subtitles are rarely available, despite them being advertised. Is this a national problem with Virginmedia or with Channels 4 & 5?
12-10-2021 19:12 - edited 12-10-2021 19:14
Hi Freddy59,
The ongoing issues are a result of a fire at the Red Bee Broadcast Center, it has affected several channels.
You can read an update here: Red Bee Fire
😊
on 12-10-2021 19:13
It's a national problem with Red Bee Media, a broadcast playout centre which carries C4 & C5 amongst others, and it's affected viewers on all UK platforms. Sky, Freeview, Freesat & Virgin Media.
https://rxtvinfo.com/2021/slow-restoration-for-channel-4-and-5
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 13-10-2021 09:40
Have you also noticed that the sound/background music is always drowning out the dialogue on Channels 4 & 5, even before the present problem? Switching on a soundbar or surround system alleviates the problem somewhat. Don't the sound editors check these things before broadcasting?
on 15-10-2021 11:47
Hi @Freddy59 thanks for posting.
I am sorry for the issues that you and your fellow customers are currently experiencing. I cannot add anything to what your fellow community members have advised.
Regards
Lee_R
on 15-10-2021 12:38
Hi Freddy59,
Unfortunately, the Red Bee issues are still being resolved, albeit VERY slowly.
There will continue to be issues with broadcasting moving forward, hopefully not too long.
You can read the latest update here > Red Bee Fire Update
Hope this helps.