on 24-08-2021 04:53
on 24-08-2021 08:48
Is this error still happening now? If it is, and your co-ax connection is finger-tight, there's 3 checks I'd go for as a starter for six...
1: Is this happening on all broadcast channels, or just particular ones?
2: Does OnDemand still work ok?
3: Is anything reported on the local status line - 0800 5610061?
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on 24-08-2021 09:29
I’m at work now will check first one when I’m back all channels not working and nothing reported on local status line
on 26-08-2021 11:00
Hi Panzatrash,
Thanks for using the forums to get this issue with your TV services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
I can see Japitts has already asked some questions which would be helpful in our investigation, did you manage to get the info needed?
His questions were -
1: Is this happening on all broadcast channels, or just particular ones?
2: Does OnDemand still work ok?
3: Is anything reported on the local status line - 0800 5610061?
I also have a link here that would help identify what the TV error code means - TV Error Codes.
Can you describe what is happening on your TV whilst this error message shows?
Thanks,
Megan_L
on 26-08-2021 12:21
Sorted now thank you all