Channel 5 very loud

[Irene56]

Hi any ideas why channel 5 (105) is extremely loud compared to all the other channels we normally watch?

Channel 154 is normal, but its a pain having to key in the number as opposed to just going up or down a few channels. Plus it makes us jump it is such a shock when we forget.

TIA, Irene

[japitts]

Is this something you've only noticed recently? Could be related the ongoing Red Bee problems if so - C4 & C5 have been particularly badly hit.

https://rxtvinfo.com/2021/bake-off-day-brings-further-trouble-for-channel-4 

There's always been volume differences between HD & SD channels.

[Roger_Gooner]

I don't have that problem, so I suspect a fault either with your V6 or network.

[Irene56]

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@japitts wrote:

Is this something you've only noticed recently? Could be related the ongoing Red Bee problems if so - C4 & C5 have been particularly badly hit.

https://rxtvinfo.com/2021/bake-off-day-brings-further-trouble-for-channel-4 

There's always been volume differences between HD & SD channels

 @japitts,
Nothing to do with Red Bee problems & I do realise the difference between SD & HD levels, but thanks for your reply.

[Irene56]

@Roger_Gooner,

Thanks just as I suspected, I need to brace myself for a long time on the phone to them.

[Roger_Gooner]

There is anecdotal evidence that calling at 0800 when lines open is when you are least likely to find yourself in a big queue.

[Irene56]

Our phone was in use until after 9am (Other half likes talking. Lol) but got through on 150 after about a 10 minute wait which was fine.

Thats when the lady agent started to make my blood boil, it was a very noisy line and her english was very poor. When asked what the problem is I said "Channel 5HD is very loud compared to the other HD channels", she then asked if it was just one channel. Again I said it is only Channel 105, she responded with "Thank you please wait while I look", after a few more questions and my answers her response each time was "Thank you please wait while I look".

What finally tipped me over the edge was her final response "Pease use the volume control on the remote" at which point I said "I'm sorry but I can't talk to you anymore and will speak to someone else, goodbye" and hung up!

Grrrrrrr

[Gareth_L]

Hello Irene56

I am so sorry to hear about the experience you have had calling us 

So I can pass on some feedback to the agent 

I will need to get some account details off you 

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

[Irene56]

Many thanks for the offer Gareth, see my reply.

[Gareth_L]

Hello Irene56

Thanks for your private message 

I am sorry that you are looking to leave 

I was hoping to leave some feedback to improve the service and stop instance like this happening again in the future 

Gareth_L