on 29-09-2021 19:11
Hi any ideas why channel 5 (105) is extremely loud compared to all the other channels we normally watch?
Channel 154 is normal, but its a pain having to key in the number as opposed to just going up or down a few channels. Plus it makes us jump it is such a shock when we forget.
TIA, Irene
on 29-09-2021 19:18
Is this something you've only noticed recently? Could be related the ongoing Red Bee problems if so - C4 & C5 have been particularly badly hit.
https://rxtvinfo.com/2021/bake-off-day-brings-further-trouble-for-channel-4
There's always been volume differences between HD & SD channels.
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on 29-09-2021 19:23
on 30-09-2021 09:57
@japitts wrote:Is this something you've only noticed recently? Could be related the ongoing Red Bee problems if so - C4 & C5 have been particularly badly hit.
https://rxtvinfo.com/2021/bake-off-day-brings-further-trouble-for-channel-4
There's always been volume differences between HD & SD channels
@japitts,
Nothing to do with Red Bee problems & I do realise the difference between SD & HD levels, but thanks for your reply.
on 30-09-2021 10:01
@Roger_Gooner,
Thanks just as I suspected, I need to brace myself for a long time on the phone to them.
on 30-09-2021 13:44
on 01-10-2021 11:23
Our phone was in use until after 9am (Other half likes talking. Lol) but got through on 150 after about a 10 minute wait which was fine.
Thats when the lady agent started to make my blood boil, it was a very noisy line and her english was very poor. When asked what the problem is I said "Channel 5HD is very loud compared to the other HD channels", she then asked if it was just one channel. Again I said it is only Channel 105, she responded with "Thank you please wait while I look", after a few more questions and my answers her response each time was "Thank you please wait while I look".
What finally tipped me over the edge was her final response "Pease use the volume control on the remote" at which point I said "I'm sorry but I can't talk to you anymore and will speak to someone else, goodbye" and hung up!
Grrrrrrr
on 01-10-2021 11:54
Hello Irene56
I am so sorry to hear about the experience you have had calling us
So I can pass on some feedback to the agent
I will need to get some account details off you
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 02-10-2021 11:33
Many thanks for the offer Gareth, see my reply.
on 04-10-2021 12:36
Hello Irene56
Thanks for your private message
I am sorry that you are looking to leave
I was hoping to leave some feedback to improve the service and stop instance like this happening again in the future
Gareth_L