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Changing additional TiVo box to V6 box

Snootyooty
On our wavelength

on ‎13-11-2021 10:40

I have a V6 Box and a TiVo box. The TiVo box does not have Main event channel my husband likes. Can this be updated to a V6 box free of charge please.

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nodrogd
Very Insightful Person
Very Insightful Person

on ‎13-11-2021 17:35

All the channels you subscribe too should be available on both boxes, whether you have a TiVO or V6 box. Is there an error message showing when you try to watch Main Event on the TiVO box?

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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japitts
Very Insightful Person
Very Insightful Person

on ‎13-11-2021 19:58

As per the previous post, this will have nothing to with the box as such.

On any TiVo or V6, try following Home > Help & Settings > Help > TV Care > I'm missing some channels.

If this fails to resolve, then as before... what error code or message happens on this channel?

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Robert_P
Forum Team
Forum Team

on ‎15-11-2021 20:05

Hello Snootyooty,

 

Sorry to hear of the channel issues on one of your boxes and the Main Event channel, we appreciate you taking the time to post on the forum in regards to this.

 

It's been a few days since your post so we're checking in to see if the advice offered by the forum VIP's has helped resolve the issue? As advised, all of the channels included in your package should be available across both boxes.

 

Rob

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