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Njg1308
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Certain buttons on remote not working

Hi I think we need a new remote for the virgin box. The down button, OK button and record button no longer work. Batteries have been changed but not helped.

Thanks 

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Superuser
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Re: Certain buttons on remote not working

You’ll need to phone in to request one by going down the TV faults route.

Call 150 from your Virgin Media landline or 0345 454 1111.

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Forum Team (Retired) Craig_D
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Re: Certain buttons on remote not working

Hi Njg1308

 

I'm sorry for the problems you've been experiencing with your remote lately.

 

As Ernie has mentioned, we're not able to order you a remote via the Community unfortunately. Give our team a call on 150 from any Virgin line or 0345 454 1111 from any other and we'll get one sent out right away.

 

Take care

Craig


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