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UncleMonty
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Certain Channels Cutting Out

For some weeks now, certain channels have started cutting out (sound and picture) for a few seconds every 30secs or so (it varies).

ITV HD and Gold HD are very badly affected whereas BBC HD channels are fine. There might be more channels affected but I only watch a few.

Also, rewind on all channels just gives a broken, pixelated picture and distorted sound.

Have tried resetting the box to no avail.

Any help?

 

 

 

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LittleMick73
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Re: Certain Channels Cutting Out

Hi Phone it in and report it as a fault.Regards Micky
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Forum Team
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Re: Certain Channels Cutting Out

Hello UncleMonty

 

Thank you for posting on the forum and welcome. Apologies for the TV service issues experienced, clearly not the level of service or experience we want any of our customers to have.

 

Is this something you still require assistance with since your post? If so we're happy to help. Can you confirm which set top box you have? Did rebooting the box resolve the issue even temporarily? Can you ensure all cables are fitted securely in the back of the box for us please.

 

Rob

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UncleMonty
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Re: Certain Channels Cutting Out

I called Virgin and they reset my router and Vbox which seems to have worked.

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Re: Certain Channels Cutting Out

That's great news UncleMonty

Pop back if you need anything else 

Gareth_L

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