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Emilysutton85
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Message 1 of 9
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Catch up and on demand

My catch up and on demand has been saying temporary unavailable for two days now I only set up the box two days ago also 

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jbrennand
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Message 2 of 9
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Re: Catch up and on demand

How is the V6 connected to the Hub - wire or wifi? Check in the settings>network menu and see what it reports about the V6's network connection

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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Emilysutton85
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Message 3 of 9
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Re: Catch up and on demand

It’s conected threw WiFi all network settings say good conection 

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jbrennand
Alessandro Volta
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Message 4 of 9
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Re: Catch up and on demand

switch the hub and v6 off - unplug from mains and leave 5 minutes.  restart the hub and wait until it starts up ans allows your devices to connect.  switch on the v6 and allow it to reconnect to the network and start up and see if it's working then.


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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Moderator
Moderator
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Message 5 of 9
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Re: Catch up and on demand

Hi Emilysutton85,

Thanks for your post. 

Are you still having trouble with this?

If you are, please get in touch and we can look into this further for you.

Thanks

Lindsey_C

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jdt28
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Message 6 of 9
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Re: Catch up and on demand

I have the same issue today after upgrading an old V+ box to a V6,,,,,,this is the 2nd V6 box to do this as the downstairs one was the same

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Forum Team
Forum Team
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Message 7 of 9
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Re: Catch up and on demand

Hi jdt28,

 

I am sorry for the On Demand issues. 

 

Can I confirm, is the V6 box connected to the internet via either a wired or wireless connection?

 

Kind regards,

John_GS
Forum Team

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jdt28
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Message 8 of 9
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Re: Catch up and on demand

Hello  it's a wireless connection.....90% excellent it says

 

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Forum Team
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Re: Catch up and on demand

Sorry for the late response, jdt28. Can you please help me try connecting it via wired connection and see if it works?

 

If it's not possible, can you please help me follow this guide here?

 

And if it still doesn't help, we're more than happy to look into this further for you and we can do this via online chat.

 

Let us know how you get on.

 

Rule_C

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