Catch up and on demand error 669

[Sanstorm]

I seem to be having the same issues as several others have mentioned whereby when trying to play on demand services on our VM box it returns the error code 669 and is only resolved (temporarily) by complete power down of the box and power on again. This fixes the issue for a short while but the next time we try to watch on demand content from any source via the VM box an error code is displayed. Anyone know how to resolve this please?

[Akua_A]

Hi @Sanstorm ,

Welcome to our community forums and thank you for your first post. Sorry to hear you have been having issues with your on-demand services. We can understand the inconvenience caused and want to help. How long has this issue been ongoing? Also, are you accessing on-demand as seen here?  https://my.virginmedia.com/your-tv-box/on-demand.html Does this affect all content on on-demand?

Thanks,