Did Virgin Media have to do anything or did you try again before you called?
These boxes that run TiVo software require some sort of registration on TiVo’s systems and this can take a few days at times from when the box is first installed.
Keep an eye on the V6 with the relatively poor WiFi signal and come back if you need further help.
Good that you were able to get through to Virgin Media on the phone with a good result. Many on here, of course, come on here to complain they can’t get through and, even if they do, get poor or no support.
I tried myself before I called them but it was still the same as last night.
Virgin did a lot including rebooting the hub from their end then got me to reboot the new V6 box and it was working.
It seems like if you call early in the morning you get through to someone that is willing to listen to you
Unlike yesterday afternoon the first call I made on hold for 15 mins which was only meant to be 5 mins the guy did not really listen then cut me off the second call another 15 mins on hold was a bit better .