Cannot select Sky Arts HD on 140

[davep1628]

Since the recent lineup changes, I can no longer select Sky Arts HD on it's new channel number 140. Every time I choose channel 140, the V6 (and my Tivo Box) switches the the channel for a few seconds and then changes to channel 139. This also happens with a couple of other HD channels - switch to them and after a few seconds they drop down a channel number.

Anyone have any idea why this is happening and what I can do to stop it?

Regards,

Dave

[Roger_Gooner]

Sky Arts HD is still on channel 140 for me. Reboot your V6, if the problem persists call it in as a fault.

[davep1628]

Yes, Sky Arts HD is on 140 for me also, but when I switch to it, one either my V6 box or my Tivo box, it changes down one channel to 139, which is SyFy (if I remember correctly 🤔

[japitts]

So there's several ways to select a channel on a V6...

Manually entering the channel number on your remote.

Seleting the channel from the EPG - mini or full-screen

Scrolling up & down through channels.

How does each of these methods behave when you try to get Sky Arts HD?

[Steve1701]

Hey davep1628 ,

My V6 did the same the day after the channel changes, I did a full reset, (using a paperclip to press the reset button).

By the time it had rebooted the channels were where the guide said they were with no skipping to another channel.

Give it a try 😉

[davep1628]

I've tried powering the boxes off and back on again, but that seems to have had no effect. I've called Virgin Tech support, but after 40 minutes I don't seem to have been able to get them to understand the nature of the problem - they want to send me the Virgin Channel Guide (and the person I spoke to didn't know that the channel numbers had changed!).

I'm going to have to terminate the call soon as I have other things to do now. I guess I'll call them back tomorrow and go through it all again!

[newapollo]

Have you tried refreshing your channel list?

Using your remote control -  Home > Help & Settings > Help > Virgin TV > go up to the top of the screen then TV Care and press OK >  Missing Channels.? > Refresh my channels list

[japitts]

---

@Steve1701 wrote:

I did a full reset, (using a paperclip to press the reset button).😉

---

There's 2 ways of resetting a V6...

Following the Home > Help & Settings > Clear or restart menu

Clicking the power rocker switch off/on

If the channel in question is greyed out, I'd expect the refresh to work. If the channel isn't greyed out, then answers to post-4 will help.

[davep1628]

So the last thing they said before i had to go was that sky arts HD is not in my package - it has been ever since i switched to Virgin Media. I’m on the Full House package - is anyone else on this package having problems with Sky Arts HD?

Dave.

[newapollo]

Sky Arts HD is available to Full House and Maxit TV customers as per the latest virgin-tv-channel-guide .