on 01-12-2021 16:32
My old remote looked like it was about to give up the ghost any minute so ordered a new V6 remote from virgin. I've tried all sorts to get the new one to pair but nothing works.
Firstly I tried following the set up slip that was enclosed with the remote. Didn't work
I then went into settings and tried that way. Still no good. I've tried changing the batteries. I've unpaired the old remote but just can't get this new one to pair.
The issue appears to be when I push the 'info' button for 7 seconds. It stays red. There is no green flashing lights as the instructions say there should be.
I do get a green light when I hold the TV and clear buttons together. And again when I push the thumbs down button 3 times.
I think this sets it up in IR mode? Anyhow when I use the info button to pair, nothing
Please help. I'm going mad!
on 05-12-2021 11:17
Good morning @Davemac12
Welcome back to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues pairing your V6 remote.
We have a really handy video on how to do this here, let me know if you are still having the issues after this.
Kind regards,
Zak_M
on 05-12-2021 13:38
on 05-12-2021 13:51
Hi. I did try that previously but the new remote still wouldn't respond. By chance a virgin engineer was at my neighbours. He came in and checked my new remote and confirmed they have sent me a dud. They are sending out another one.
on 07-12-2021 14:48
Hi Davemac12
Sorry to hear this has happened
Have you received the replacement remote yet
Gareth_L