Cannot get Amazon Prime or Internet after clicking "Home"
2 weeks ago
I am not technical at all, but have just about learned how to "get around". Now, suddenly, I get "Ethernet is not connected" when hitting Internet icon, and "Internet Connectivity Problem" when hitting "Prime Video" (and yes, I am a Prime aid-up subscriber and have used it many times before on this TV). All my wires and connections seem to be secure.
I can still access the rugby on Amazon Prime via my PC whose broadband comes through the same cable.
In words of not more than 2 syllables, how can I fix this, please ?
And is the above connected with the fact that I have to go via 2Search and Discover" to access YouTube ?
I've moved your post to the V6 forum, so you might get some responses 😉
All the problems you've described would tend to suggest your V6 box doesn't have a reliable internet connection. The V6 connects to your homehub which then gives your onward connection - so how is your V6 connected to your superhub?
If you follow Home > Help & Settings > Settings > Network, the current connection status is reported in the top-right. What is shown?
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Re: Cannot get Amazon Prime or Internet after clicking "Home"
2 weeks ago
Thanks for your input. In the meantime I first managed to get a visit today (at 24 hours notice) from an excellent Virgin engineer from St Helens called Tom, who tried to solve my problem "every which way". He did show me a couple of workarounds, but we were still left with an inability to access the "Internet Browser" App..
But he finally gave me a form of words to use with John Lewis (from whom I bought the TV in 2019, so it's still under guarantee). A really helpful lady (it really was my lucky day today !) in their TV section spent 30 mins asking questions and then hElping me do a Factory Reset, at the end of which EVERYTHING WORKS FINE !
So all's well that ends well, and I'm all set to watch the Amazon Prime rugby this weekend, and to access the Internet Browser on my TV should I wish to do so.