I have 2 v6 boxes but can't access either 1 from the other.I recently moved the main box but no rewiring was done.I have searched all FaQ's and forums help and have tried resetting both boxes. It was working fine after moving the main box then suddenly stopped showing on either
I have the same issue. Boxes not moved. Rebooted a few times. Checked network status and diagnostics etc. Both tivos are listed but I can’t access them. We installed WiFi extenders this week. One box is on Ethernet cable and the other is on the WiFi. Both are connected to virgin.
Nothing has worked... I have reset both boxes and, in the process, lost all my recordings!!!! Why it is impossible to contact an engineer to guide me through some process that is needed, I do not know.. Customer service is rubbish.... I have not had any response to an email sent 5 days ago. They are still taking my money but not providing the service I am paying for to the maximum satisfaction... Totally disgusted.... Considering going back to SKY
I'm really sorry you're having problems accessing one box from your other.
Can you please try the following and let me know if it helps:
Make sure both Virgin TV V6 or TiVo boxes are connected to the Hub using either an Ethernet cable or a Powerline kit
If you’ve just connected the Virgin TV V6 or TiVo boxes together, it can take a few minutes for a box to show up in your My Shows list or if you have just added a new Virgin TV V6 or TiVo box to your account, it can take up to 72 hours for your account to update with this information
If you’ve renamed a Virgin TV V6 or TiVo box, it must connect to the TiVo service to receive the new name; this can take up to 24 hours. To speed this up force a connection to the TiVo service by selecting Home then Help & Settings > Settings > Network > Connect to the Virgin Media service now
Where the name of one of the Virgin TV V6 or TiVo boxes includes special characters, streaming recordings room to room can be affected. We’d recommend that you rename the box removing any special characters.
.I am losing patience as I sent a message to Virgin and they have,not bothered to respond.
All was fine before I moved 1 box downstairs 2 meters across the room. The distance between the 2 boxes (direct line) is 4 meters maximum. No added structure is between them, no cables were changed, both boxes are set up exactly as when first installed.
I have done ALL that I have been advised to do an, finally, my boxes "see" each other. However, they will not connect