I recently downgraded my TV package and went from 1 V6 box, 1 old Tivo box and an ancient non-dvr box to just a single V6 box. However, Virgin keep claiming that I had 2 V6 boxes and want me to return 1...
I've had several conversations with them in the past to try to correct their details on the hardware I have but to no avail.
Re: Can't return a virgin media v6 box I don't have.
Thank you for posting and welcome to Virgin Media Community.
I understand you downgraded your TV package and had your TiVo ® box returned. I'm sorry to hear that you received another letter asking you to return another V6 box which you do not have. This can be just a system glitch which failed to update as you already returned the TiVo® box. I'm sorry if this was not resolved on your previous calls.
We need to confirm this by accessing your records. We can do this via online chat. Just click on the pop up link to get you started on this and our Media team would be glad to sort this with you.