Can’t order replacement remote due to website error

[chandlerp]

Every time I try to order a new remote I get as far as submitting the order and then get an error message saying a technical error prevented the processing of the order.     The Twitter team advised me to use the chat but the chat are saying to only contact if the enquirer is urgent which it clearly isn’t.

twitter team then sent me a link to order a new one but it’s the same link I already tried.

is there any way to order one via this community as I’ve been sent around in circles all day.?

[chandlerp]

I get a message about a technical error when using that link to order a remote.

[japitts]

Have you tried using an alternative web browser? Chrome, Firefox, Edge, etc?

If no joy, then you can either call in or wait for staff to pick this up.

[chandlerp]

Thanks, yes different browsers and different devices.

no point calling as get told to call back if it’s not urgent.

[newapollo]

Hi @chandlerp 

You can use the TV Control app as a temporary remote replacement whilst waiting for a member of the Forum team to pick this up.

virgin-tv-edit/tips-and-tricks/virgin-tv-control-app 

[chandlerp]

That's what I'm doing, thanks

[Zak_M]

Good morning @chandlerp, 

Welcome back to the forums and thank you for taking the time to post. 

I can appreciate the frustration that this has caused. 

I am going to pop you over a PM so that I can get some account information & order you a replacement. 

Kind regards,

Zak_M

[Zak_M]

Thank you for providing me that information via PM @chandlerp, 

I have managed to order you a replacement remote, it should be with you in the next 3-5 days. 

Kind regards,

Zak_M