Are you having problems with ITV2-SD on Ch115 or ITV2-HD on Ch176? Same for ITV4 - SD on 118 or HD-178 The channels to check test does depend on the answer.
W02 is a classic "loss of signal" error in either case, so I'll add my standard reply to all "my picture is pixellating" queries. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.
First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.
150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.
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