Can no longer watch recordings on another V6 box

[John_Co]

I have had two V6 boxes for a little over a year now and until around Christmas could watch recordings from the Bedroom box on the Living Room box and vice versa.

Some time around Christmas this stopped working in either direction and when I tried to look at the recordings on the other box, I got a message saying something like "connecting...this can take up to 30 seconds" then a C423 error, even though each box is connected via Ethernet.

I have a mesh "router" and the boxes are connected to different mesh units, but things worked fine like this for a year or so, apart from the odd glitch when I had to restart both boxes or connect in the opposite direction.

I have tried all the usual things but nothing has worked. I have tried switching to Wi-Fi even though the current help suggests that you have to use Ethernet, and using Wi-Fi made no difference.

When the boxes were connected via Ethernet, going into Network Settings showed an Ethernet connection and the IP address and MAC address for each box matched what my router showed for them. The router showed them both on the main network via a wired connection. The IP address for one box was 192.168.68.120 and the IP address for the other was 192.168.68.121 so they were both on the same subnet.

I can access online content such as Amazon Prive Video without problem on each box.

I even tried saying "I no longer have this box" and after doing that I got a message saying there was no compatible box found.

When I rebooted the boxes after that, going into My Shows does not show the other box.

I am on the Ultimate Oomph bundle and my package shows:

• Virgin TV V6 Box, powered by TiVo
• Additional TV Box

Should it say "Additional TV V6 Box"? I never checked before.

Is there anything else I can try before I call Support?

[japitts]

Can both boxes use VoD reliably? That would be a useful test of the V6 <---> Hub connection.

[John_Co]

The V6 boxes are not directly connected to the Virgin Hub (please read through the history of this thread) but yes, both boxes can use VoD reliably. As I have said before, everything else is working apart from the streaming between the boxes.

Can one of the Virgin Media folks create a Support Case or whatever is necessary to have someone take a detailed look at this issue? I feel it is not going anywhere just here in the Community.

[Travis_M]

Hi @John_Co

Thanks for posting on our community forum!

Sorry to hear about this, I am going to drop you a private message now, please keep an eye on your inbox.

Regards

[John_Co]

I had an exchange of private messages without any new information.

I tried something else and things have been working reliably for a few days, although I am not sure if the thing I tried is the only thing that changed.

One time when the Living Room box could not connect to the Bedroom box, I gave both boxes custom names and as soon as I did that the box that was the Living Room box could connect with the box that was the Bedroom box again.

However, the box that was the Bedroom box still did not show "Other TiVo Boxes" so I was only back to having one-way connection.

A few days later, the box that was the Bedroom box would not come out of standby, so I turned it off with the switch at the back and then turned it back on again, and then it did show "Other TiVo Boxes" and could connect to the box that was the Living Room box, and I can now stream recordings in both directions!

[Chris_W1]

Hi John_Co, thanks for the message. I am sorry to hear about the experience which you have had with is and am glad to see that you have managed to get this resolved. Please let us know if you need anything. ^Chris.