Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

C423

Hartshorn
Joining in

on ‎20-08-2021 19:05

Read all the articles but and followed instructions but still can’t view recordings using living room box to view bedroom box and vice versa. All cables are fully connected and working. Up to two days ago had no issues. How do I get the boxes connected to each other again

0 Kudos
2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎20-08-2021 19:15

Hi Hartshorn,

Have you checked all the connections are snug and tight especially the white coaxial cable? Also have you tried rebooting the hub?

You could also trying powering off both V6 boxes at the same time so they make a new internet connection.

Have you checked the internet settings on both boxes?

Home > Help & Settings >Settings >  Network

 View network status  View details about your network connection.
 View Network Diagnostics Test your connection  

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos

japitts
Very Insightful Person
Very Insightful Person

on ‎20-08-2021 19:54

Can you use OnDemand from both V6 boxes ok?

It's the same V6 <---> hub connection being used, and that's as good a test as any.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Top