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C423

niccot
Tuning in

on ‎05-03-2021 19:23

I have 2 x V6 tivo boxes, I am unable to connect between the 2 even though they are both have a good network service (96%). We have the hub in modem mode and have 2 x asus routers. One by the hub and one upstairs. Any advice how to resolve it please?

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14 REPLIES 14

gary_dexter
Alessandro Volta

on ‎05-03-2021 19:25

How are you connecting the TiVo boxes?


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niccot
Tuning in
In response to gary_dexter

‎05-03-2021 19:39 - edited ‎05-03-2021 19:40

1 x Tivo is hardwired and 1 x is on WiFi currently. Previously they were both hard wired and we had the same error code, when the engineer came out he advised to keep the upstairs one on WiFi.

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gary_dexter
Alessandro Volta
In response to niccot

on ‎05-03-2021 19:41

They usually have to be on the same physical network.

Have you made sure they have IP addresses in the same subnet assigned to them?


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niccot
Tuning in
In response to gary_dexter

on ‎05-03-2021 19:56

Yes they are both on the same IP as the router. It looks like the issue is the DNS is showing the gateway (the routers IP). Is there a way to set the DNS on the tivo box?

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gary_dexter
Alessandro Volta
In response to niccot

on ‎05-03-2021 20:03

What DNS have you specified on the router?


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japitts
Very Insightful Person
Very Insightful Person
In response to niccot

‎05-03-2021 20:06 - edited ‎05-03-2021 20:09

@niccot 

I've moved your post to the V6 section of the board.

Can the V6 use OnDemand services ok? That's a good way of testing the V6's connection to the hub.

Has this always been a problem, or has it just started?

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niccot
Tuning in
In response to japitts

on ‎05-03-2021 20:14

yes both tivo boxes have access too all demand functions, apps and recordings. They have good connectivity, the on WiFi 95% 216 Mbps

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niccot
Tuning in
In response to niccot

on ‎05-03-2021 20:15

The issue started 3 weeks ago

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niccot
Tuning in
In response to gary_dexter

on ‎05-03-2021 20:19

it's set to 194.168.4.100

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