Buffering/ picture disturbance

[AChaddock]

Hi! I have a V6 box and for the past few weeks I have experienced picture disturbance particularly in the evening. I have tried rebooting and all the other suggestions made in the help section to no avail. Now I am also experiencing buffering when trying to watch the iPlayer. Any suggestions please?

[japitts]

Live TV & OnDemand are sourced differently but use the same video output.

For example, pixellation on live TV often indicates a signal fault.. whereas VoD & streaming uses the internet - speed issues would normally cause buffering and/or stuttering pictures.

Can you clarify what you're having problems with?

[AChaddock]

Hi

Loads of horizontal lines pulling across the screen and also stuttering of sound. Iplayer was buffering and eventually the programme would not play.

Thanks

[japitts]

It's possible you have 2 separate issues here.

1: Horizontal lines - possibly an HDMI issue. Have you tried another HDMI lead? Or at the very least, reseated the one you have - and try in another HDMI port on your TV?

2: iPlayer/OnDemand issues. This uses the internet, which comes via your VM home-hub. Do you have problems with other internet-based functions or streaming services? Do non-BBC OnDemand programmes have the same problem?

Your V6 gets an internet connection via your homehub, which can be Ethernet cabled or wireless - how is yours connected?

[AChaddock]

Thanks. Will have an investigate later.