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digsby
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Buffering Problem

I’ve had Virgin Media VIP bundle installed two weeks ago with the V6 box. Today I signed up to the VM Store and purchased a movie. But watching it on my TV was a nightmare as every few minutes it froze while buffering. My VM bundle includes a broadband speed of 350mbps via fibre optic cable so I can’t understand why buffering should occur at all? Does anyone have any suggestions? 

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michaeldavis
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Re: Buffering Problem

Buffering is usually due to the source end not the V6 box.
High demand for a file can cause buffering and has little to do with your internet speed.
A one off problem is not really a cause for complaint, you have had a bad experience I would chalk it down to a life experience, but if it happens again then I would suggest calling the help line.



You can't learn anything from a mistake until you admit that you've made it.
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Forum Team (Retired) Josh_RW
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Re: Buffering Problem

Hi digsby,

 

Welcome to the Community!

 

I'm really sorry to hear you've had trouble with you V6 box.

 

How has it been since posting? Have you noticed any more pixelation or buffering? I've run diagnostics on your box and your signal levels are looking okay at the moment.

 

Speak soon

 

Josh


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