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Message 11 of 16
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Re: Box2Box V87 Error

Hi Terrie62,

 

Welcome to the Community!

 

I'm really sorry to hear you're having trouble with this too.

 

I've attempted to run diagnostics on your V6 but it appears to be offline at the moment. Is the box switched off at your end?

 

Also, could you tell me how your two boxes are connected?

 

Speak soon

 

Josh


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Terrie62
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Message 12 of 16
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Re: OVP error code unknown

Hi sorry I haven't been available for a while I would like to thank all that responded to I think all is working I am connected with powerlines 1 hub 1V6 box and 1tivo box I start watching the recording from tivo to v6 then all of a sudden it cuts it might be in 5 minutes or 1 hour I have turned all equipment off and rebooted checked connections and still this happens the only thing I thought may help is if my hub was put upstairs with the v6 box I just don't know

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Message 13 of 16
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Re: OVP error code unknown

Hi I checked the article but I'm still having the problem thank you for the support

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Message 14 of 16
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Re: OVP error code unknown

Hi Terrie62,

Thanks for your reply.

There are many reasons why this can happen so we just need to rule out what's causing this.

If possible I'd recommend removing the powerline adapters and connecting one of the boxes using an Ethernet cable.

Please let us know if you're able to do this

 

 

 

Rose
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Terrie62
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Message 15 of 16
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Re: OVP error code unknown

Hi
I am unable to do this as my hub and boxes are in different rooms so I was thinking if it would make a difference if virgin moved my hub into the same room as my v6 box.

Regards T
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Message 16 of 16
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Re: OVP error code unknown

Hi Terrie62,

Thanks for your reply.

If you would like to move equipment from one room to another then I'd recommend giving our customer care team a call so they can arrange this for you.

You can reach our team on 150 from a Virgin Media landline or 0345 454 1111 from any other phone and they can assist you further.

Kind regards

Rose
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