Box deleted virtually everything

[Jh7474]

We had about a 70% full box, we now have a 8% full box

The series links all seem to exist, but all the recordings have gone. 

No problems we are aware of. 

Basic question. Is the box about to die?

[Natalie_L]

Thank you for your reply Jh7474

I am very sorry to hear some of your recordings have gone from the box, this does sound very strange. 

Are new recordings appearing in your list without problems? Also, are the recordings for any specific channel or different ones please? 

Thanks 

[Jh7474]

Recordings are happening OK at the moment, although we are watching and deleting at the moment. 

The box is still at 8% though, so it may be that it is recording but deleting some of the kids stuff in those folders (there are a lot of short programmes in their like manyany paw patrols and so on) 

No it wasn't a specific channel it was a wide selection.

It is like we lost 92% of the hard drive capacity. 

[Natalie_L]

Hi Jh7474, 

Thank you for getting back to us. 

I see, this is unusual so I would like to run a quick health check on the equipment from our side. 

I will just need to grab a few details via private message and we can go from there. 

This message will be available via the purple envelope on the top right of this page. 

Speak soon,